Accounts Payable (AP) within Suncor Energy Inc. is centralized in Calgary, Alberta. Each year this department processes more than 400,000 invoices, working closely with other internal teams to pay suppliers on time.
Suncor’s Invoice Submission Standard (PDF, 8 pp., 400 KB) was created to help employees and suppliers understand the information required for correct invoice submission. Adhering to the standard helps to ensure timely payment. Invoices that do not meet the criteria outlined in the Suncor Invoice Submission Standard (PDF, 8 pp., 400 KB) will be returned to the supplier for correction.
The preferred channel for submitting new invoices is via email. Include your Suncor purchase order or cost coding on your invoice. Once you submit your invoice via email, you will receive a reply email indicating that Suncor has received your invoice. This will allow you to track your invoice. Sending your invoice directly to an internal Suncor business unit or function will delay processing. Payment terms begin when Accounts Payable receives the invoice.
If you are unable to submit invoices via email, please mail your invoice to the following address:c/o Suncor Energy Services Inc.
Accounts Payable PO Box 1720 Stn M
Calgary, AB T2P 0A2
Invoice Issues or Questions
Accounts Payable continuously strives to improve its customer service and works closely with suppliers to resolve payment issues. The Supplier Help Team responds to supplier queries via email. Using this channel, you can expect a response within three to five (3-5) business days. If you have questions related to shipments, purchasing documentation or coding, contact the Suncor representative who placed the order, your Suncor Buyer or the Contract Administrator.
- For changes to a vendor account, including address changes, remittance email address updates and banking information, email Vendor Administration.
- For Accounts Payable inquiries, including payment status and issues, email Supplier Help.
- For invoice submissions, email your invoice to Accounts Payable.